Refund & Cancellation Policy
SoulJodi provides digital matrimony subscription access. This policy explains refund, cancellation, activation, and service delivery rules.
Digital Subscription Nature
SoulJodi subscription payments are for digital access to matrimony services such as profile browsing, biodata/profile review, interest/contact request support, mediator/admin coordination, and subscription-enabled app features.
Activation / Service Delivery Timeline
Subscription access is normally activated digitally after successful payment verification or admin approval. Activation may be instant for automated flows or may take up to 24-48 business hours when manual/admin verification is required.
Cancellation
Users may contact SoulJodi support to request cancellation or to stop future use of subscription services. Cancellation does not automatically guarantee a refund once digital access or admin-assisted service has started.
Refunds
Refunds may be reviewed for duplicate payments, failed activation, wrong payment reference, technical payment mismatch, or cases where subscription access was not delivered. Approved refunds are processed through the original payment/support workflow where possible.
Non-refundable Cases
Fees may be non-refundable once digital subscription access, profile/contact support, admin review, mediator coordination, or other paid service delivery has started, except where required by law or approved by SoulJodi support.
How to Request Help
Contact +91 9676890339 or reddyravi248@gmail.com with your registered mobile/email, payment date, amount, plan name, and transaction reference.