SoulJodi Cancellation and Refund Policy
SoulJodi payments are for digital matrimony subscription/service access. Refunds and cancellations are reviewed by SoulJodi support/admin based on activation and service delivery status.
Eligibility
Refunds may be considered for duplicate payments, payment captured but access not activated, wrong payment reference, gateway mismatch, or inability to deliver paid digital access.
Non-refundable Cases
Fees may be non-refundable once digital subscription access, admin-assisted contact support, mediator coordination, profile/biodata review, or another paid service has started, except where required by law or approved by SoulJodi support.
Cancellation Request Process
Contact SoulJodi at +91 9676890339 or reddyravi248@gmail.com with registered mobile/email, plan name, amount, payment date, transaction reference, and issue details.
Timeline
If a refund is approved, it is credited to the original payment method where possible within 5-10 business days after approval. Bank, UPI, card network, and gateway delays may apply.